Terms of Service

These Terms of Service ("Terms") constitute a binding electronic contract between you ("Member", "You") and Aesthetic World Group Pvt. Ltd., a company incorporated in India with registered office in Mumbai ("Aesthetic World", "we", "us"). By signing up, completing the onboarding wizard, or accessing any part of the platform you accept these Terms in full.

These Terms are published in compliance with Rule 3(1)(a) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and constitute an electronic record under Section 4 of the Information Technology Act, 2000.

Aesthetic World provides a verified directory, brief boards (hiring, brand collaborations and equipment RFQs), a marketplace facilitator, member communications, AI-assisted matching and an editorial layer. We do not provide medical advice, treatment, diagnosis, dispensing, or any clinical service. We do not sell products on our own account. All transactions involving clinical care or product purchase occur directly between the Member and the relevant clinic, practitioner, brand or vendor.

KYC verification is mandatory for all paid membership categories. You agree to submit accurate, current and complete information including, as applicable, NMC/SMC registration numbers, GSTIN, drug licence numbers, recognition certificates, Aadhaar (hashed only), business PAN, professional indemnity proof, and equipment OEM authorisations. False or fraudulent submissions result in immediate termination without refund and may be reported to the appropriate regulator.

You are responsible for the security of your account credentials, including any phone-OTP-based session. You agree to notify us immediately of unauthorised access via grievance@aestheticworld.in.

You agree to:

• Maintain accurate professional information including current licences and certifications.
• Comply with the NMC Code of Ethics, 2023, the ASCI Code, the Drug and Magic Remedies (Objectionable Advertisements) Act, 1954, the Cosmetics Rules, 2020 and the Telemedicine Practice Guidelines, 2020.
• Not make outcome guarantees, miracle claims, or claims of treating cancer, HIV, diabetes or any other disease scheduled under the Drug and Magic Remedies Act.
• Not use the platform to harass, dox, spam, scrape, reverse-engineer or undertake any unlawful activity.
• Not impersonate any clinic, practitioner, brand or vendor.

We may, with or without notice, remove content, suspend or terminate access where we form a reasonable belief that these obligations have been breached.

Aesthetic World is an "intermediary" within the meaning of Section 2(1)(w) of the Information Technology Act, 2000 and avails of the safe harbour under Section 79 read with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. We are not the publisher, author, originator or seller of Member content, listings, services or products.

We are not a healthcare provider. The doctor-patient relationship is strictly direct between the Member clinic/practitioner and the patient.

We are not a seller, vendor, SOR or MOR. In the marketplace, we act solely as a facilitator under the Consumer Protection (E-Commerce) Rules, 2020. The seller of record and the manufacturer of record remain the listed Member brand or vendor.

Membership is sold as a paid subscription. The Standard clinical-aesthetic tier is priced at ₹1,499 per month billed monthly or annually. Founding Cohort allocations are merit-selected and priced separately as published on the Founding Cohort page; Founding Cohort fees are non-refundable once allocated.

All fees are exclusive of applicable GST under the Central Goods and Services Tax Act, 2017. Payments are processed through licensed Indian payment partners. Failed renewals result in soft-deactivation after a 7-day grace window.

To the maximum extent permitted by law, our aggregate liability arising out of or in connection with these Terms or the platform shall not exceed the membership fees actually paid by you in the six (6) months immediately preceding the event giving rise to the claim. We shall not be liable for indirect, incidental, special, consequential, punitive or exemplary damages, loss of profits, loss of goodwill, or loss of clinical opportunity.

Nothing in this clause excludes liability that cannot be excluded under Indian law.

These Terms are governed by the laws of India and the Indian Contract Act, 1872. Any dispute, claim or controversy arising out of these Terms shall first be referred to good-faith negotiation between the parties. Failing resolution within thirty (30) days, the dispute shall be referred to arbitration under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Mumbai. The language of arbitration shall be English. The number of arbitrators shall be one, mutually appointed.

You may cancel your membership at any time from your account dashboard. We may terminate or suspend access immediately if you breach these Terms, attempt to defraud patients or members, violate Indian law, or fail KYC re-verification.

We may modify these Terms with thirty (30) days' prior notice published on the platform and emailed to your registered address. Continued use after the notice period constitutes acceptance.