Legal · IT Rules 2021
Grievance Redressal
Last updated: 18 May 2026 · Jurisdiction: India
In plain English
Under Rule 3(2) of the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 we have appointed three named officers. Use the form below to file any complaint — content, data, payment or vendor. You get a tracking ID immediately and a response within 15 days (24 hours for compliance acknowledgements).
01Designated officers
The following officers are designated under the IT Rules, 2021 and the DPDP Act, 2023:
Grievance Officer handles all user complaints. Mandatory response SLA: 15 days (statutory maximum 30 days).
Chief Compliance Officer handles regulatory and court orders. 24-hour acknowledgement.
Nodal Officer handles MeitY and law enforcement requests.
02Submit a grievance
Questions or concerns? Contact our Grievance Officer at grievance@aestheticworld.in with a 15-day response SLA.